Delivery & Returns

  • Shipping & Delivery

    Most orders are dispatched the same working day if ordered before 2pm, but please allow up to 3 working days for delivery depending upon stock availability. All orders are delivered free of charge using Royal Mail and will require a signature upon delivery. All orders are fully insured by Royal Mail or ourselves (Please note once signed for delivery at your delivery address responsibility of ownership is then yours).

    If you do not receive your order within 5 working days do not hesitate to contact us on 01428 656822.

    14 Day Returns Guarantee

    If you are not entirely satisfied for any reason whatsoever with your decision to purchase a watch you may request a full refund within 14 days of receipt of your purchase. We will gladly refund your transaction in full to the original credit card used at the time of purchase. The only condition of this policy is that the item is undamaged, has not been worn, or had their bracelets adjusted and we will check the item for micro scratches on return to confirm this.

    This returns policy does not affect your statutory rights.

    Returning a Damaged, Defective or Incorrect Item

    If you receive a watch that has been damaged in transit or is not what you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself. We ask that you notify us of your intentions to return an item by email or phone (01428 656822).

    Please send returns to the following address:

    TW Steel UK
    SWICO Limited
    Meadway
    Haslemere
    Surrey
    GU27 1NN

    When you make a return, to speed the process up, it is helpful a note accompanies your watch as to the reason for return.

    You have the right to return a faulty item within a reasonable period of time. Please keep all the manufacturer guarantee information that accompanies your watch as this will be needed should there be a fault. Please contact us on 01428 656822.

    This does not affect your statutory rights.

  • Returns & Replacements

    We want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

    Items can be returned direct to us within 14 days*. Please call us on 01428 656822 to arrange a return and refund.

    When returning items to us, the item(s) must be in their original condition and packaging, accompanied by the whole dispatch note.

    For your benefit and security in the event of a return we recommend that you send the goods back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

    If you should experience problems with or have any queries about our returns procedure, please contact a member of the SWICO Team on 01428 656822 Monday to Friday between 9am and 5pm or email info@twsteeluk.com

    *The 14-day return policy is only valid for purchases made with us at TW Steel UK.

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