TW Steel Customer Care FAQ's

All new TW Steel timepieces have a 2 year warranty. Warranties on the services provided by the official TW Steel Service Centre extend one year.

Over time, lubrication in the movement dries, causing dirt or other impurities to adversely affect the movement's operation. A movement service is designed to clean and replace worn parts and oil. Additionally, the movement will be adjusted and regulated as well as sealed and water-tested.

Conducting maintenance every three years is recommended to keep your timepiece functioning at its best.

It depends on the timepiece. Water resistance information is found on the case back of most timepieces.

Here is a list of what you can and cannot do with your watch in respect of water resistance. The ATM (atmosphere) measure is engraved on the back of each TW Steel model.